Help Center

Frequently Asked Questions

How does OneFundraise work?

Put simply, you will raise money every time you buy online from a participating retailer on Onefundraise.com. Onefundraise currently has over 3000 registered retailers and that number is constantly growing (more)...

How do I create my own fundraiser?

First create an account on Onefundraise then click on the 'create fundraiser' link and fill in the form. Once completed, you can start inviting your friends to join your fundraiser (more)...

Where's my money? I made a purchase but no transaction is listed is in my account.

Some retailers report transactions to us immediately and so the funds show up in your account straight away. However, some retailers take a few days to report it to us. (more)...

How do I remove or add managers of a fundraiser?

If you created the fundraiser, you are the manager. Only an existing 'manager' user can add or remove managers on a fundraiser. If you no longer want to be the (more)...

How do I withdraw funds?

Funds can only be withdrawn by the fundraiser manager or the 'owner' of the account. The frequency and amount of the withdrawal are set by them. You can withdraw your (more)...

I've raised money for a fundraiser but I can't withdraw it. How can I withdraw the funds?

Only the fundraiser manager can withdraw the funds. If you are the fundraising manager, click on 'Payment' under the fundraiser you are managing and then follow the instructions.

Why can't I leave a fundraiser?

You can, except when you've raised funds for the fundraiser. If you have not raised funds for the fundraiser and still want to leave, then you can click 'My Account' (more)...

Which countries does OneFundraise operate in?

At present, OneFundraise only operates in the United States. If you'd like to use us outside of the United States, send us an email and tell us why. We'd love (more)...

How often can I get paid?

You can withdraw money whenever you please. Go to 'My Account' and click on 'Payment' to withdraw any remaining balance payable.

How can I donate to a fundraiser?

At the moment we do not have a payment system to transfer funds to a fundraiser. However, you can contact us directly and we'll gladly help you donate the funds (more)...

My transaction is not paid or was declined. What can I do?

Retailers will verify each transaction before paying Onefundraise. At times, a retailer may reject the transaction for any number of reasons. Sometimes it is because the product was returned or (more)...

How long does it take to get paid?

Onefundraise cannot pay you until the retailer pays us. Generally, it takes about 2 to 6 weeks for a transaction to be confirmed and paid to us. Sometimes it is (more)...

Where can I view my past transactions?

You can find all your past transactions under 'My Account' and click 'transactions'. You can filter retailer, fundraiser and/or date.

What is the Browser App and how does it work?

The OneFundraise browser app is a proprietary application that we developed in-house to make fundraising much easier. Put simply, when you visit an online store, that has a partnership with (more)...

Why is my favorite retailer not on OneFundraise?

We are very busy adding retailers every day so please use the 'contact us' form on the website and let us know what retailer you want to add. We'll do (more)...

No answers here? Shoot us an email, we won't take long to answer...

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